However, due to the ongoing claim process and lack of approval from CarShield, I have been left without a rental car for the entire four-week period. To make matters worse, I pay around $400 per month for full coverage, which is supposed to include a rental car while my vehicle is being serviced. Unfortunately, the past four weeks have been a nightmare, with my vehicle stuck at the Cadillac service center and no resolution in sight. This led to many denied claims, making the extended warranty feel like a waste of money.Īs the owner of a 2017 Cadillac Escalade ESV, I expected a hassle-free experience when I signed up for CarShield's extended warranty service. Moreover, the fine print in their warranty coverage contained numerous exclusions and loopholes that weren't clearly explained upfront. Their lack of communication and transparency made the process incredibly frustrating and time-consuming. I submitted all the necessary documentation, but the company kept requesting more, creating unnecessary delays. Secondly, the claim process was a nightmare. It was disheartening to see that CarShield prioritized sales over actual customer support. Whenever I called the helpline, I had to endure long wait times, only to be greeted by unhelpful representatives. Firstly, the customer service was abysmal.
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